Privacy Policy for Foundation Property Management

 

Effective Date: Dec. 2, 2024

Foundation Property Management (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including SMS communications through short codes, websites, and other platforms.

1. Information We Collect

We collect the following types of information:

  1. Information We Collect
  • We collect the following types of information:

a. Personal Information

    • Name, address, phone number, and email address.
    • Payment information (for transactions).
    • Property-related details (e.g., rental history, lease agreements).

b. Non-Personal Information

    • Device information, IP address, browser type, and operating system.
    • Usage data, such as page visits and interaction with our platforms.

c. SMS-Related Information

    • Phone number and opt-in consent for receiving SMS messages.
    • Interaction details, including message history and preferences.

2. How We Use Your Information

We use your information to:

  1. Provide property management services.
  2. Communicate with you, including SMS notifications and alerts.
  3. Facilitate transactions and provide customer support.
  4. Improve and personalize our services.
  5. Comply with legal and regulatory obligations.

SMS Communications: By opting in, you agree to receive SMS messages from us regarding property updates, maintenance alerts, and other notifications. You can opt out anytime by replying "STOP" to our messages.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist in providing services (e.g., payment processors, messaging platforms like Twilio).
  • Legal Authorities: As required by law or in response to legal requests.
  • Business Partners: With your consent for joint marketing efforts.

4. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access and request a copy of your information.
  • Request correction or deletion of your information.
  • Opt-out of SMS communications at any time by replying "STOP."
  • Submit complaints or concerns regarding data handling.

To exercise your rights, contact us at info@foundationpm.com

5. Data Security

We use industry-standard measures to protect your information, including:

  • Encryption for sensitive data.
  • Regular audits and access controls.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

7. Compliance with SMS Opt-In Requirements
We comply with The Campaign Registry (TCR) guidelines for SMS messaging. This includes:

  • Explicit Consent: Users must actively opt in to receive SMS messages by checking a box or completing a form.
  • Transparency: Opt-in forms include clear details about message frequency, costs, and purpose.
  • Opt-Out Instructions: Every SMS includes instructions to reply "STOP" to unsubscribe.
    Support Options: Users can reply "HELP" for assistance or contact us directly via phone or email.

8. SMS Opt-In Process

To opt into our SMS services:

  • Check the box agreeing to receive SMS messages during account setup or property application.
  • Upon successful registration, you will receive a confirmation text with additional instructions.
  • Message frequency: Up to 10 messages per month.
  • Message and data rates may apply based on your carrier. We do not share any individual’s consent to receive SMS from FoundationPM with third parties. We do not share phone numbers for SMS purposes or affiliate marketing.

Opt-Out Instructions: Reply "STOP" to unsubscribe. No further messages will be sent.
Help Instructions: Reply "HELP" for support or contact us at info@foundationpm.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be communicated via email, SMS, or updates to our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Foundation Property Management
Email: Info@foundationpm.com

Phone: 9016331484
Address: 8520 Macon Road, Suite 2 Cordova, TN 38018